Preparing for the trip
Where can I get more information about this trip?
If you find that this tour page doesn't answer all your questions, then please get in contact with us! Our passionate team are always available to answer any queries you may have.
What happens if my flight gets delayed?
If you are starting your tour from Ayers Rock Airport, dont worry, your guide is in regular contact with operations. If your flight is delayed, we ask that you please;If possible, contact our freecall number and advise our team of your flight delay, this information will be passed on to your guide.If you’re only able to contact us after landing, that’s ok. Please call us when you land and let us know you have arrived.Please note, if your flight into Ayers Rock (Uluru) Airport is delayed significantly, we will come to pick you up as soon as we can. With longer delays, your tour bus might be busy with the rest of your group at Uluru Sunset and we'll try to pick you up afterwards. There may be times when we need to ask you to please be patient.
What should I pack?
Depending on where in Australia or New Zealand you decide to visit, your luggage will vary. For exact information please visit the "What to bring" section of each tour page.
What immunisations do I need?
For the latest information on immunisations, we strongly recommend you or contact the Travellers Medical and Vaccination Centre (www.traveldoctor.com.au) to discuss health requirements for your trip. They will advise you about appropriate inoculations.
Do I need to take any medical supplies?
It is not necessary to bring any medical supplies other than any personal items you may require. Each tour will carry an first aid box and our guides are all certified in First Aid.
How much luggage can I take?
We don't have an exact policy when it comes to luggage though we just ask our customers to be mindful that we have limited space. Generally we recommend people to bring a large backpack/suitcase with all their gear and another smaller backpack to keep on the bus for daily items ( phone, water bottle, towel, sunscreen etc ) and to take on walks. If you have a lot of luggage it's best to leave the things you don't need at your hotel/hostel where they will store it for free until your return. If you are unsure, please contact us.
Where can I store my luggage whilst on tour?
During the tour your main luggage will be stored in our trailer. This trailer is always locked however we cannot guarantee the complete safety of your gear from theft or damage. This is why it is so important to purchase a good travel insurance. If you need to store your luggage whilst away on tour, this can be done through your accommodation. Most hostel and hotels will store your luggage safely free of charge.
Will I be able to do any laundry whilst on tour?
For camping tours there will be no time to do laundry. However, for longer cross country tours involving hostel or hotel style accommodation you may have the opportunity to wash your clothes.
Do I need a sleeping bag?
For all camping tours require you to have a sleeping bag. If you don't have one they may be available for hire via the "join tour" button.
How fit do I need to be?
Our tours are made to be fun, informative and active and can be enjoyed by anyone with a moderate degree of fitness and agility. Travellers should be comfortable with hiking/walking up to 5km each day.
Do I need travel insurance?
Insurance is important in protecting visitors from loss or damange of goods, medical problems, cancelation by passengers or other casualties. Its highly recommended. Some tours on this website require you to have travel insurance. If you are Australian then it is not necessary.
Can I get online whilst travelling?
For tours incorporating hostel/hotel style accommodation you may have the opportunity to use wireless internet or use of nearby internet cafe. If you have a mobile plan with internet then that should be ok except for more remote regions.
This will vary from tour to tour so please contact us directly for more accurate information.
Will I be able to use my mobile whilst on tour?
You can use your mobile while touring in Australia or New Zealand, but coverage may be limited in remote areas. For best connectivity, consider purchasing a local SIM card or an international roaming plan.
Private tours and families
Is it possible to travel in a private group?
If your looking for a private tour based of one of our trips please contact us directly and we may be able to help. Over the years we have worked with families, groups of friends, schools, clubs and charities to put together the perfect trip.
Booking the trip
Do I have to book this tour online?
Definitely not. Our website is designed to make is easy and convenient for you to schedule your tour. However we understand sometimes its nice to talk to someone directly. So by all means give us a call and we can organise your trip over the phone.
If I book more than one tour can I get a discount?
Absolutely! If you are booking multiple tours then we may be able to offer you a discount. Send us an email at info@lostinaustralia.org and let us know what you thinking of doing and we can put together a price for you.Also, be sure to look out for monthly specials on tours. We often have some great bargains.
How do I know when a tour is available?
You can check the departure dates of tours by using our calendar on the top right hand corner of the tour page. This will tell you what days the tour departs. For availability of seats please contact us directly at info@lostinaustralia.org or call us.
Can I just do a section of this tour and not the whole trip?
Unfortunately it is not possible to only do a part of the tour. Passengers generally need to stay with the tour from start to finish.However, drop off locations at the end of the tour made me negotiated.
Does the tour price include flights?
No. Tour prices do not include any travel arrangements other than for the duration of the tour itself. If you need assistance with booking flights or buses our travel team and certainly help - Just ask!
How far in advance do I need to book my tour?
As a rule of thumb, try to book at least 2 weeks prior to departure, this will usually get you a seat on the date you want. That being said, we cannot guarantee that spaces will be available at the time of your booking so, if you can, book as soon as possible. Bookings can still be made right up until the departure date of the tour if seats are available. If you know when you'd like to travel, please contact us and we will let you know if you need to book soon or if you have time.
If I make a deposit only, when will I need to pay the balance?
Balance on tours need to be paid at least 30 days prior to departure. Failure to do so could result is the cancellation of your seat with a fee charged. If you need more time to clear your balance then let us know ASAP and arrangements can be made.
Who travels with us
Is this tour for me?
Our tours are made up of small groups with a range of different ages, nationalities and backgrounds. Generally people who travel with us are between 20 and 49, though we also get alot passengers much older onboard - everyone is welcome! On tour we get equally as many males as females and everyone shares an enthusiasm for the out doors, nature, adventure and culture. Our tours are for those wanting to really explore and share the experience with likeminded travellers. Whether we are camping by a billabong in Kakadu National Park or sharing a cabin in Tasmania, our travellers want more than just a site seeing tour. They are chasing a hands on group experience. The trips are packed with many highlights and the pace can be fast. There may be some long drives and passengers should expect to help out when setting up camp or cooking food - this is a group adventure. However, there’s always time to chill out, have a cold beer ( or wine! ) and soak up your surroundings. As always, if in doubt then contact us directly with your concerns.
Cost and Fees
What does Paid Locally mean?
Some tours require you to pay national park fees directly, in cash, to the tour guide on the morning of departure. Rest assured this will be subtracted from the tour price when reserving your tour.
Will I need additional money?
Visitors are advised to bring some cash as ATMs and banks can be few and far between depending on where we are during the trip. Its handy to have some extra cash as we do stop by local shops and cafe.
Do I need to tip our guide?
If you had an amazing time on tour and wish to tip the guide, then that is completely up to you. However, tipping is not customary and is not at all expected.
Are there any hidden fees I need to know about?
Our tour prices are completely transparent. There are no additional fees involved that are not included in the overall tour price shown. If you wish to do optional activities such as helicopter rides or wildlife safaris, then an extra cost may be needed. However, this will always be made clear at the time of your booking.
Whilst on tour
What type of tent will I get?
Tents are designed to accommodate a minimum of 2 people and come fully set up with proper bedding. sheets, pillows and blankets. If you have booked a tour in a tent, you do not need a sleeping bag.
What will the food be like?
Our emphasis is on fresh food wherever possible and our meals are nutritious and varied on these tours. If you are vegetarian or gluten intolerant we can cater for you, but if you have very specific dietary needs you may need to provide your own food, please discuss this at time of booking. For breakfast we supply cereals, fruits, toast, tea and coffee. Lunch is usually a self-serve picnic sandwich and salads; in the evening we have a cooked dinner - This can vary between pastas, bbqs, rices and other hearty food to keep you energized! We always carry water in the vehicle and you will often have the chance to buy your own drinks, ice-creams etc at stops. Please refer to each individual tour/package to establish which meals are included.
Can you cater of special diets?
We can certain cater for most dietary needs. Please advise us at the time of your booking so arrangements can be made. For travellers with more extreme diets we may ask that you bring along additional snacks.
Can I book extra accommodation for the start and end of the tour?
We know our country inside and out and would be happy to give you good recommodations. Please contact us for recommendations.
What form of vehicle do we use?
For our Uluru Tours we toss between a Troop Carrier 4WD Landcruise and a 4WD Mini bus. This depends on the size of the group and the amount of days we are out in the park. Each tour varies so please refer to your tour info panel on the top right hand side of the page.
Are there days where we travel for a long time?
During the first day we usually do a couple of hours driving to get out of the city and into the country side. However, once in the national parks, trips between attractions usually take between 30minutes to an hour.For tours heading up to Darwin or down to Adelaide, expect periods where we drive for a few hours at a time. Australia is enormous and the distance between towns and attractions can be quite large. But don't worry, we take plenty of breaks so your able to stretch and move about.For more accurate information please see tour itineraries.
What will the weather be like?
Between the months of April and August Central Australia is quite cold so be sure to bring warm clothing. Temperatures range from about 20c during the day right down to 2c at night.Between October and March temperature are warm, so light clothing during the day is ok. However, night times can still be quite cool so its wise to bring light winter clothing for extra warm.
Where do I meet the tour?
For pick up times and locations, please check out the "Start/Finish" section directly under the itinerary. Here we list everywhere we can pick up from and their respective times.There is a lot of information here to help you plan your flights and arrival.Please review careful as these can vary from tour to tour.
