Lost In Australia respects your privacy and we put large emphasis on protecting your personal information.
Where possible we collect personal information directly from you. We collect this information through our websites, by e-mail, in person, by telephone, letter or facsimile. The type of the information that we collect will depend on the circumstances of collection and the type of services that you request from us. These purposes include registering to receive email newsletters, registering as a member on our website, entering competitions, requesting brochures or further information about our tours, saving a shortlist, completing a trip review or other feedback survey, or making a booking.
We will only collect personal information that is necessary for the performance of the service requested and to deliver the best information and services to you. The information collected may include your name, postal address, e-mail address, password, date of birth, telephone numbers, travel details, credit/debit card details* , passport number, emergency details and any health or medical conditions relevant to your travel.
Credit card details, upon booking a tour, will be handed over to the tour operator through whome we organise the tour. This is for either securing a booking, or to take payment.
* Credit Card details used in booked are stored on our servers for up to 7 days. After 7 Days credit card details are deleted from our records.
We use your personal information to provide you with travel and travel related services or to tell you about products or services we think may interest you. If you don’t provide some personal information we may not be able to provide you with the product or services you want.
By using our product and services and by visiting our websites you are consenting to our collection and use of your personal information. We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Privacy Policy unless you advise us otherwise.
Cookies
A cookie is a small file the site stores in your browser. We use them for three things, and you can choose which of them you allow.
Essential. These make the site work — keeping your booking together as you move between pages, remembering your cookie choice, and protecting the forms from spam. They cannot be switched off, because the site would not function without them.
Understanding how the site is used. Google Analytics tells us which pages people read, which tours they look at, and where they give up. It shows us patterns across all visitors rather than what any one person did.
Measuring our advertising. If you arrived from an advertisement, Google Ads, Microsoft Advertising and Meta record that the visit led to an enquiry or a booking. This is how we know which advertising is worth paying for. It also allows those companies to show you our advertisements on other sites.
Your choice. If you are visiting from the United Kingdom, the European Economic Area or Switzerland, we ask before setting anything beyond the essential cookies, and nothing else is set until you answer. Elsewhere they are set by default. Either way you can change your mind whenever you like: change your cookie choice.
You can also block or delete cookies in your browser's own settings. If you do, parts of the site — including booking — may stop working properly.
Keeping your personal information accurate
We take all reasonable measures to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. We encourage you to tell us if you change your contact details. If you believe that your personal information is not accurate or up-to-date please contact us. We will endeavour to correct any personal information as soon as possible.
Protecting your personal information
We may store information in both paper and electronic form. The security of your personal information is important to us and we take reasonable steps to protect it. Personally identifiable information is stored on secure servers that are not publicly accessible in secure facilities. Further, this information is only accessed by authorised Lost In Australia employees or contractors. Credit/debit card details supplied by you to us are not stored on our database after 7 days.
Lost In Australia regularly reviews security and has policies in place to protect information from loss, misuse, unauthorised access, modification and disclosure.
Information provided by you on our website is protected through data encryption.
Disclosure of Information to Third Parties
We may disclose your personal information in the following ways:
- as required by law
- to regulatory bodies and law enforcement officials to protect against fraud or investigate a suspected unlawful activity
- to tour operators whome require passenger details in order to secure a seat. This will include credit card details.
We will not sell, rent or trade your personal information to any other third party.
Anonymity
You have the option of dealing anonymously with us, either on our websites or through other methods. There will be circumstances where this is not possible in order to complete your transaction.
Changes to our Policy
We reserve the right to revise our Privacy Policy from time to time. Any changes to this Policy will either be posted on our website, brochure and/or made available on request.