Preparing for the trip
Where can I get more information about this trip?
If you find that this tour page doesn't answer all your questions, then please get in contact with us! Our passionate team are always available to answer any queries you may have.
What should I pack?
Depending on where in Australia or New Zealand you decide to visit, your luggage will vary. For exact information please visit the "What to bring" section of each tour page.
What immunisations do I need?
For the latest information on immunisations, we strongly recommend you or contact the Travellers Medical and Vaccination Centre (www.traveldoctor.com.au) to discuss health requirements for your trip. They will advise you about appropriate inoculations.
Do I need to take any medical supplies?
It is not necessary to bring any medical supplies other than any personal items you may require. Each tour will carry an first aid box and our guides are all certified in First Aid.
How much luggage can I bring along the East Coast?
You can bring is much as luggage as you like. However, during each tour on the east coast, whether its a 2 day Fraser tour or a 3 Day Whitsunday tour, there will be luggage restrictions - generally to around 10-15kg per person. In these scenarios, you'll be able to leave the bulk of your luggage at your hostel/hotel whilst you're on tour.
Where can I store my luggage whilst on tour?
During the tour your main luggage will be stored in our trailer. This trailer is always locked however we cannot guarantee the complete safety of your gear from theft or damage. This is why it is so important to purchase a good travel insurance. If you need to store your luggage whilst away on tour, this can be done through your accommodation. Most hostel and hotels will store your luggage safely free of charge.
Where can I do laundry?
Each hostel and hotel we book you into will have laundry facilities you can use.
Do I need travel insurance?
Insurance is important in protecting visitors from loss or damange of goods, medical problems, cancelation by passengers or other casualties. Its highly recommended. Some tours on this website require you to have travel insurance. If you are Australian then it is not necessary.
Private tours and families
Is it possible to travel in a private group?
If your looking for a private tour based of one of our trips please contact us directly and we may be able to help. Over the years we have worked with families, groups of friends, schools, clubs and charities to put together the perfect trip.
Booking the trip
Do I have to book this tour online?
Definitely not. Our website is designed to make is easy and convenient for you to schedule your tour. However we understand sometimes its nice to talk to someone directly. So by all means give us a call and we can organise your trip over the phone.
If I book more than one tour can I get a discount?
Absolutely! If you are booking multiple tours then we may be able to offer you a discount. Send us an email at info@lostinaustralia.org and let us know what you thinking of doing and we can put together a price for you.Also, be sure to look out for monthly specials on tours. We often have some great bargains.
How do I know when a tour is available?
You can check the departure dates of tours by using our calendar on the top right hand corner of the tour page. This will tell you what days the tour departs. For availability of seats please contact us directly at info@lostinaustralia.org or call us.
Does the tour price include flights?
No. Tour prices do not include any travel arrangements other than for the duration of the tour itself. If you need assistance with booking flights or buses our travel team and certainly help - Just ask!
How far in advance do I need to book my tour?
As a rule of thumb we generally say AT LEAST 2 weeks prior to departure, this will usually get you a seat on the date you want. That being said, we cannot guarantee that spaces will be available at the time of your booking so, if you can, book as soon as possible. Bookings can still be made right up until the departure date of the tour if seats are available. If you know when you'd like to travel, please contact us and we will let you know if you need to book soon or if you have time.
How do I know what date this package is available?
Since these packages are made up of a wide variety of different hotels, tours and transport we need to check that all these things are available one after another from the starting date you need. Although our calendar says that you can go any day you like, please contact us directly so that we can piece it all together for you and reconfirm that everything is ok.
Who travels with us
Is this tour for me?
Our tours are made up of small groups with a range of different ages, nationalities and backgrounds. Generally people who travel with us are between 20 and 49, though we also get alot passengers much older onboard - everyone is welcome! On tour we get equally as many males as females and everyone shares an enthusiasm for the out doors, nature, adventure and culture. Our tours are for those wanting to really explore and share the experience with likeminded travellers. Whether we are camping by a billabong in Kakadu National Park or sharing a cabin in Tasmania, our travellers want more than just a site seeing tour. They are chasing a hands on group experience. The trips are packed with many highlights and the pace can be fast. There may be some long drives and passengers should expect to help out when setting up camp or cooking food - this is a group adventure. However, there’s always time to chill out, have a cold beer ( or wine! ) and soak up your surroundings. As always, if in doubt then contact us directly with your concerns.
Cost and Fees
Are there any additional costs?
Whilst you are on the various tours we book for you, you do not need to pay anything extra. All food, accommodation, transport and equipmenet will be provided for you. When you are not on a tour, the only additional costs you need prepare for is food and drink. Accommodation and transport along the east coast will be covered for.
Do I need to tip our guide?
If you had an amazing time on tour and wish to tip the guide, then that is completely up to you. However, tipping is not customary and is not at all expected.
Whilst on tour
Where do we stay during our journey?
During our tours we stay in a wide variety of different styles of accommodation. All accommodation are run my friendly and hospitable locals who's job it is to make sure you enjoy your stay. Acommodation varies between hostels, hotels, camping to sleeping on boats! So please check your itinerary for exact details.For those who'd like more privacy, we may be able to upgrade to twin or double rooms with private facilities. Just ask!
What will the food be like?
Our emphasis is on fresh food wherever possible and our meals are nutritious and varied on these tours. If you are vegetarian or gluten intolerant we can cater for you, but if you have very specific dietary needs you may need to provide your own food, please discuss this at time of booking. For breakfast we supply cereals, fruits, toast, tea and coffee. Lunch is usually a self-serve picnic sandwich and salads; in the evening we have a cooked dinner - This can vary between pastas, bbqs, rices and other hearty food to keep you energized! We always carry water in the vehicle and you will often have the chance to buy your own drinks, ice-creams etc at stops. Please refer to each individual tour/package to establish which meals are included.
Can you cater of special diets?
We can certain cater for most dietary needs. Please advise us at the time of your booking so arrangements can be made. For travellers with more extreme diets we may ask that you bring along additional snacks.
Can I book extra accommodation for the start and end of the tour?
We know our country inside and out and would be happy to give you good recommodations. Please contact us for recommendations.
What vehicle will we use to explore?
We will be using everything from trains to boats, to buses and in some cases, even a horse! For more specific information on what transportation you'll be on please refer back to your itinerary. Whatever it is though, it will be lots of fun.
What is the weather like on the east coast?
The east coast of Australia is an extremely long piece of coastline and it traverses very different weather patterns, from the temperate south in Sydney to the tropical north in Cairns. Irrespective of the season, In summer, if you are travelling between Sydney and Cairns, you are probably going to either experience wetter more humid weather nearer Cairns. In winter months, clear and dry conditions near cairns and cooler and wetter weather nearer Sydney.
Will I travel with the same people the whole time?
No. This itinerary is made up of various different tours and accommodation. You may run into the same people as you travel along the east coast, however, each tour will have new people who will likely be moving to different cities and destinations after their trip.
How do I travel between destinations?
All destinations such as Noosa Head, Cairns, Airlie Beach, Brisbane etc are connected together using the greyhound bus network. We'll book all your passes for you and provide you with the meeting locations and times. These will be in coordination with your tours and accommodation so that its easy for you to meet each bus to get to your next destination.
What happens if I miss the bus?
If you miss your bus please contact us immediately via phone or email. We'll need to try and push back your other tours and accommodation that we can not gaurantee that this is possible. In most cases, if you miss your bus you may end up missing out on the next tour that we planned for you.
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