Lost In New Zealand respects your privacy and we put large emphasis on protecting your personal information. 

Where possible we collect personal information directly from you. We collect this information through our websites, by e-mail, in person, by telephone, letter or facsimile. The type of the information that we collect will depend on the circumstances of collection and the type of services that you request from us.  These purposes include registering to receive email newsletters, registering as a member on our website, entering competitions, requesting brochures or further information about our tours, saving a shortlist, completing a trip review or other feedback survey, or making a booking.

We will only collect personal information that is necessary for the performance of the service requested and to deliver the best information and services to you. The information collected may include your name, postal address, e-mail address, password, date of birth, telephone numbers, travel details, credit/debit card details* , passport number, emergency details and any health or medical conditions relevant to your travel.

Credit card details, upon booking a tour, will be handed over to the tour operator through whome we organise the tour. This is for either securing a booking, or to take payment.

* Credit Card details used in booked are stored on our servers for up to 7 days. After 7 Days credit card details are deleted from our records.

We use your personal information to provide you with travel and travel related services or to tell you about products or services we think may interest you.  If you don’t provide some personal information we may not be able to provide you with the product or services you want.

By using our product and services and by visiting our websites you are consenting to our collection and use of your personal information.  We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Privacy Policy unless you advise us otherwise.

Cookies

If our contact and dealing with you is via our websites, we may use “cookies”. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. However, you may not be able to enjoy all the facilities or book via our website if you do so.

If you also receive our email marketing, we will tailor the information we send you unless to tell us not to. This means we may use information we hold and cookies to identify your individual web site search behaviour and preferences. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation.

We collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another.

Google Cookies

Google Analytics Collect anonymous, aggregated visitor statistics. The data stored in these cookies is only used internally.Adword Collect anonymous, aggregated visitor statistics. The data stored in these cookies is only used internally.

Keeping your personal information accurate

We take all reasonable measures to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date.  We encourage you to tell us if you change your contact details.  If you believe that your personal information is not accurate or up-to-date please contact us. We will endeavour to correct any personal information as soon as possible.

Protecting your personal information

We may store information in both paper and electronic form.  The security of your personal information is important to us and we take reasonable steps to protect it.  Personally identifiable information is stored on secure servers that are not publicly accessible in secure facilities.  Further, this information is only accessed by authorised Lost In New Zealand employees or contractors. Credit/debit card details supplied by you to us are not stored on our database after 7 days.

Lost In New Zealand regularly reviews security and has policies in place to protect information from loss, misuse, unauthorised access, modification and disclosure.Information provided by you on our website is protected through data encryption.

Disclosure of Information to Third Parties

We may disclose your personal information in the following ways:

  • as required by law
  • to regulatory bodies and law enforcement officials to protect against fraud or investigate a suspected unlawful activity
  • to tour operators whome require passenger details in order to secure a seat. This will include credit card details.

We will not sell, rent or trade your personal information to any other third party.

Anonymity

You have the option of dealing anonymously with us, either on our websites or through other methods.  There will be circumstances where this is not possible in order to complete your transaction.

Changes to our Policy

We reserve the right to revise our Privacy Policy from time to time.  Any changes to this Policy will either be posted on our website, brochure and/or made available on request.