Terms and Conditions

Currency & Rate Validity

Prices quoted are initially US Dollars. Charges will be made in Australian dollars and date of actual charge will determine conversion rate used.

User Information

Lost In New Zealand will never sell, distribute or share any users private information.From time to time Lost In New Zealand may contact users via email to promote website specials, news and competitions unless requested not to do so.

Information about Lost In Australia Bookings

  • Unless otherwise advised in writing, lostinnewzealand.org is the co-ordinator of the services to be provided and acts only as an agent between the passenger and the principal supplier, thus lostinnewzealand.org do not hold any liability for actions of either the supplier or the passenger.
  • Once a booking is confirmed you must print out the information provided and present it to the supplier of the service on arrival/check in.
  • All itineraries mentioned on this website are subject to change without notification from the supplier or lostinnewzealand.org.
  • Dates shown on tour calendars represent scheduled departures only and are not gauranteed

Billings and Transactions

All transactions are processed under Lost In New Zealand and the corresponding tour operator. All Transactions will be processed in Australian Dollars unless specified otherwise at the time of their booking. Please note that a levy of up to 2.35% may be applied to all purchases made by credit card.

Lost In New Zealand is a booking agent for various tour operators located around Australia. As such, we sometimes only charge deposit amounts with the balance being charged by the primary tour operator. In this scenario customer credit card details may be transferred to the primary tour operator for payment of the booking and/or security on the booking itself.

By booking tours through lostinnewzealand.org, you ("the Customer") agree to the following terms and conditions:

  • lostinnewzealand.org sells products from an inventory supplied by each supplier, and does not oversell that inventory. lostinnewzealand.org does not accept any liability for unavailability of product caused by the supplier over-selling their own inventory.
  • lostinnewzealand.org makes its best efforts to ensure that the information available on its web site is accurate, but lostinnewzealand.org cannot and does not guarantee that the site is free from faults or errors. 
  • lostinnewzealand.org does not accept liability for any errors or omissions and reserves the right to change information published on the site at any time.
  • lostinnewzealand.org does not accept liability for any indirect or consequential loss arising out of the use of or connected with its web site or for any products or services purchased from its web site.
  • lostinnewzealand.org makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site.
  • There is no refund for late pick up or early departure from products booked.
  • Most suppliers have their own cancellation policy. This policy is available to be viewed prior to booking upon request. When the operators Cancellation Policy is applied, the lostinnewzealand.org Cancellation Fee is also applicable in addition to this. Cancellation of any booking at anytime made through lostinnewzealand.org will incur a 20% cancellation fee as well as the cancellation fee detailed in the operators cancellation policy.

Please note that tours will have different cancellation policies but in general, cancellations within 7 days and all no-shows are nonrefundable. Additionally, partial penalties may apply to cancel at any time after confirmation. Please ask at time of booking.

lostinnewzealand.org is not responsible for any claims, losses, damages, costs, expenses arising out of injury, accident or death, damage to or loss of baggage or property, inconvenience, loss of enjoyment, disappointment, upset or frustration arising from:

  • The act of omission of any party
  • Mechanical breakdown, government actions, weather or any factors beyond the controls of lostinaustralia.com.au
  • The passenger's failure to obtain any necessary documentation
  • The passenger's failure to follow any instructions including, but not limited to, those regarding check-in, check-out, baggage handling
  • The cancellation or alteration for any reason of the travel service offered
  • Any physical disabilities and any medical or health related problems experienced by the passenger.
  • Any uncontrollable circumstances i.e weather

When travelling internationally ensure that your passport is valid and necessary innoculations and visas are held. For the latest travel advice from New Zealand check WWW.DFAT.GOV.AU

Discount Any Tour offer

This promotion is subject to the following:

  • Discounts are given out to enquirers and can be up to 15% of the original tour price set by the operator
  • This offer is not in conjunction with other discounts or special offers made my Lost In New Zealand or the original operator
  • Lost In New Zealand reserves the right to refuse any request for discounts
  • Lost In New Zealand reserves the right to cancel or withdraw a discount given at anytime.